FAQs

Frequently Asked Questions

Welcome to the Her Golden Muse FAQ page! We’ve compiled answers to your most common questions to make your shopping experience seamless. If you need further assistance, please don’t hesitate to contact us at Info@HerGoldenMuse.com.

 

ORDERS

How can I place an order?

Placing an order is simple! Browse our collections, add your favorite pieces to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

Can I modify or cancel my order?

We start preparing your order as soon as it’s placed. If you need to make changes, please email us at info@HerGoldenMuse.com within 24 hours. While we can’t guarantee changes, we’ll do our best to accommodate your request.

Do you offer gift packaging?

Yes! Our jewelry comes in luxurious pink and gold packaging, perfect for gifting. You can also add a personalized note at checkout to make your gift extra special.

 

SHIPPING & DELIVERY

What are your shipping options?

We offer standard and expedited shipping options. Delivery times vary based on your location, but most orders arrive within 3–7 business days for standard shipping.

Do you ship internationally?

Yes! We ship worldwide so you can enjoy Her Golden Muse jewelry wherever you are. Please note that international shipping times and fees vary.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. Use this number to track your shipment on the courier’s website.

What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the estimated delivery time, please contact us at INFO@HerGoldenMuse.com, and we’ll assist you right away.

 

PRODUCTS

What materials are used in your jewelry?

Our pieces are crafted from premium-quality gold and designed for durability and timeless brilliance. Each piece is carefully inspected to ensure it meets our high standards.

Are your gold zodiac necklaces customizable?

Currently, our zodiac necklaces feature timeless designs for each sign, but we are exploring customizable options. Stay tuned!

Can I layer your necklaces?

Absolutely! Our necklaces are designed to be versatile—perfect for layering or as standalone statement pieces.

 

CARE & MAINTENANCE

How do I care for my Her Golden Muse jewelry?

To keep your jewelry shining:

• Avoid contact with water, perfumes, and harsh chemicals.

• Store in a dry, cool place in the provided jewelry pouch or box.

• Gently clean with a soft cloth to maintain its brilliance.

 

Is your jewelry water-resistant?

Our jewelry is designed for everyday wear but should be kept dry to maintain its shine and prevent tarnishing.

 

What if my jewelry arrives damaged?

If your order arrives damaged, please email us at info@HerGoldenMuse.com with photos of the item and packaging within 48 hours of delivery. We’ll replace it or provide a refund.

 

PAYMENTS & PROMOTIONS

What payment methods do you accept?

We accept major credit cards, PayPal, Sezzle, Shop Pay and other secure payment options displayed at checkout.

 

Do you offer discounts or promotions?

Yes! Sign up for our newsletter to receive exclusive offers, early access to sales, and special promotions.

 

CONTACT US

How can I reach customer support?

We’re here to help! Contact us at info@HerGoldenMuse.com, and we’ll respond within 1–2 business days.

 

Thank you for choosing Her Golden Muse! Every piece is crafted to celebrate your individuality and make your moments shine.